What should I do if I haven't received my email receipt after an in-store purchase?Updated 8 hours ago
If you have not received your email receipt following an in-store purchase, we recommend the following steps:
1. In-store Assistance: Visit the store where you made the purchase. Bring any transaction proof you may have, such as a bank statement or transaction photos. The store team can assist in reissuing the receipt or providing alternative documentation.
2. Provide Detailed Information: If you are unable to visit the store, contact us with specific details about your purchase. These details include:
- Store location
- Date
- Time
- Amount spent
- Payment method
- Last four digits of the card used
With this information, we can assist by attempting to locate or reissue your receipt.
Please keep in mind that E-Receipts may take up to 2 business days to arrive. Your patience and understanding is appreciated.