Unfortunately, purchases made in our physical stores must be returned or exchanged at one of our stores. We are unable to process in-store purchase returns through our online system due to security reasons. Please visit one of our store locations wit
Yes, for hygiene reasons, we do not accept returns or exchanges on earrings, even if they are unopened. This policy also applies to other items such as pierced body jewelry and hair accessories. Our strict policy aims to ensure the safety and well-be
Gift cards are non-refundable and non-exchangeable. We recommend carefully considering the use of gift cards, as they cannot be returned once purchased.
If you did not receive a receipt for your in-store purchase and need to return an item, please contact our Customer Care team or the store where the purchase was made. They may assist you in locating your transaction and providing a proof of purchase
If you have not received your email receipt following an in-store purchase, we recommend the following steps:. 1. In-store Assistance: Visit the store where you made the purchase. Bring any transaction proof you may have, such as a bank statement or