We want to hear from you. Let us know how we can help!

Lovisa UK

Can I cancel my order?

My item is faulty, what should I do?

I need to update my delivery address.

I am missing an item from my order, what should I do?

Why haven’t I received my order confirmation email yet?

I've received the incorrect order!

My order was marked delivered but it’s not here.

Can I amend my order?

Why was I partially refunded?

Online Orders

What is your shipping policy?

How do I track my order?

What if my package gets lost or arrives damaged?

Do you offer free shipping?

Shipping & Delivery

Return & Exchange Policy

How do I make an online return?

When will I get my refund?

Can I return items in any store?

Can I return an item I purchased online in-store instead?

Are there any restrictions on returning earrings?

Can gift cards be returned or exchanged?

Returns & Exchanges

Do parents/guardians need to provide consent?

Kids Ear Piercing

When can I start to wear Lovisa jewellery in my new piercings?

What are the chances of infection?

Is it OK to change my earrings or take them out during the healing process?

When can I stop cleaning my ear piercings?

How long does it take for nose piercings to heal?

My newly pierced ears are painful and red, what should I do?

Piercing Aftercare

Where do you pierce on the ear?

Do I need to book an appointment?

Where will I be pierced in store?

Does it hurt?

What kind of identification is required to be pierced at Lovisa?

Do I need to fill out a consent form?

What is the minimum age to be pierced at Lovisa?

How old do I have to be to be pierced at Lovisa?

Can I get my ears pierced if I am pregnant?

What qualifications are required for ear piercers?

Piercing Process

What type of jewellery can I choose?

Is the jewellery used hypoallergenic?

Is the piercing station clean, safe and hazard free?

Why do you use the word "device", isn't it a piercing gun?

Diamond Piercings

Piercing Jewellery & Equipment

Piercing Studio

Is your jewellery waterproof?

What styles are best for sensitive skin?

How to care for your Lovisa Jewellery

Determining the best ring size

Earring Sizes

Necklace Sizes

Sterling Silver - Sterling Silver Gold & Rose Gold Plated

Surgical Steel

Titanium

Stainless Steel

Gold Plated Brass

Hypoallergenic Jewellery

Costume Jewellery

Learn about Lovisa's Metals

Pearls

Semi-Precious

Organic Materials

Learn about Lovisa's Materials

Can check if my gift card is expired?

I haven't received my E-Gift Card yet, what should I do?

My gift card is not working online?

Gift Cards

Our Products

What should I do if I did not receive a receipt for my in-store purchase?

Our Payment Options

How do I apply promo/discount codes?

My discount code isn't working, what should I do?

An automatic discount was not applied at checkout.

Payments & Checkout

How do I unsubscribe from your mailing list?

How do I change my account email address or password?

Accounts & Subscription

Account & Payments

All articles

Categories

Online Orders

Shipping & Delivery

Returns & Exchanges

Piercing Studio

Our Products

Account & Payments