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Lovisa UK

<section id="isPasted"><p>We&apos;re sorry to hear that you&apos;ve received a faulty item. Please contact us via email<a href="https://lovisajewellery.zendesk.com/hc/en-us/requests/new" rel="noreferrer noopener" style=" text-decoration: underline rgb(255, 182, 158);" target="_blank" title="Contact Us">&#xA0;</a>with your order number, a photo of the item and the name/product code of the item and we&apos;ll do our best to resolve this for you.</p></section><footer><br></footer>

We're sorry to hear that you've received a faulty item. Please contact us via email with your order number, a photo of the item and the name/product code of the item and we'll do our best to resolve this for you.

I received a broken or faulty item.

Order Issues

Why haven’t I received my order confirmation email yet?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

Why was I partially refunded?

I am missing an item from my order, what should I do?

My item is now faulty, what should I do?

Can I cancel an order?

Can I edit or add anything to my order?

I need to change my delivery address.

Order Changes

How do I track my order?

What if my package gets lost or arrives damaged?

Do you offer free shipping?

What is the shipping timeframe and cost?

Why was my delivery returned to sender?

Why have I not received my order yet?

I need to update my delivery address.

Delivery & Pick Up

What is the returns policy?

How do I make an online return?

When will I get my refund?

Can I return items in any store?

Can I return items purchased in-store via the online process instead?

Can I return an item I purchased online in-store instead?

Returns & Exchanges

Our Payment Options

How do I apply promo/discount codes?

An automatic discount was not applied at checkout.

My discount code isn't working, what should I do?

Payment & Checkout

Can check if my gift card is expired?

I haven't received my E-Gift Card yet, what should I do?

My gift card is not working online?

Gift Cards

Do parents/guardians need to provide consent?

Kids Ear Piercing

When can I start to wear Lovisa jewellery in my new piercings?

What are the chances of infection?

Is it OK to change my earrings or take them out during the healing process?

When can I stop cleaning my ear piercings?

How long does it take for nose piercings to heal?

My newly pierced ears are painful and red, what should I do?

Piercing Aftercare

Where do you pierce on the ear?

Do I need to book an appointment?

Where will I be pierced in store?

Does it hurt?

What kind of identification is required to be pierced at Lovisa?

Do I need to fill out a consent form?

What is the minimum age to be pierced at Lovisa?

How old do I have to be to be pierced at Lovisa?

Can I get my ears pierced if I am pregnant?

What qualifications are required for ear piercers?

Piercing Process

What type of jewellery can I choose?

Is the jewellery used hypoallergenic?

Pricing

Is the piercing station clean, safe and hazard free?

Why do you use the word "device", isn't it a piercing gun?

What type of gloves are used by the piercer?

Piercing Jewelry & Equipment

Piercing Studio

Learn about Lovisa's Metals & Materials

How to care for your Lovisa Jewellery

Determining the best ring size

Earring Sizes

Necklace Sizes

Is your jewellery waterproof?

What styles are best for sensitive skin?

Our Products

How do I unsubscribe from your mailing list?

How do I change my account email address or password?

Account & Subscriptions

I received a broken or faulty item.Updated 25 days ago