Online Orders
Can I cancel my order?
If your order hasn’t been dispatched yet, you may be able to cancel it. Please contact our Customer Customer Team below with your cancellation request as soon as possible. If we’re able to process the cancellation, you’ll receive a confirmation email
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
Why was I partially refunded?
While uncommon, from time to time we have influx of customers all hoping to order the same item at the same time, particularly sale items. We realise when attempting to fill these orders that unfortunately, we can’t fulfill them all. Note:. When this
I've received the incorrect order!
We’re so sorry you received the wrong item in your order!. When reaching out, include a photo of the item you received along with the name of the missing item(s). Also, double-check your package for any notes or packing slips, as some items may be sh
I received a broken or faulty item.
We're sorry to hear that you've received a faulty item. Please contact us via email with your order number, a photo of the item and the name/product code of the item and we'll do our best to resolve this for you.