These Returns & Exchanges terms should be read together with, and are subject to, the Lovisa Terms and Conditions, available here. Refunds must be made to the original payment method and your receipt or proof of purchase is required. If you don’t hav
Changed your mind? Refunds are offered on all eligible orders returned to us within 30 days of your delivery date. Please note Lovisa is not responsible for the postage and handling fees for your return. Please note, all online returns will be proces
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 5-7 business days for the refund to reflect in your account.
Yes, you can return your unwanted items in any Lovisa store. Keep in mind, each item must be eligible for return and your proof of purchase is required.
Of course. You are welcome to return online purchases in-store. Please refer to our Returns & Exchanges Policy for more information.
Yes, for hygiene reasons, we do not accept returns or exchanges on earrings, even if they are unopened. This policy also applies to other items such as pierced body jewelry and hair accessories. Our strict policy aims to ensure the safety and well-be
Gift cards are non-refundable and non-exchangeable. We recommend carefully considering the use of gift cards, as they cannot be returned once purchased.