UNITED KINGDOMDELIVERY TIMES. Please Note:. Lovisa ships to any address located within the UK.

<p id="isPasted"><em><strong><span style="font-size: 16px;">UNITED KINGDOM</span></strong></em><br><em><strong><span style="font-size: 16px;">DELIVERY TIMES</span></strong></em></p><table style="width: 100%; margin-left: calc(0%);"><tbody><tr><td style="width: 21.8674%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Shipping Method</strong></div></td><td style="width: 25.9457%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Delivery Timeframe</strong></div></td><td style="width: 25.487%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Order Over &#xA3;25</strong></div></td><td style="width: 26.454%; background-color: rgb(255, 228, 228);"><div style="text-align: left;"><strong>Order Under &#xA0;&#xA3;25</strong></div></td></tr><tr><td style="width: 21.8674%;"><div style="text-align: left;"><strong>Standard Delivery</strong></div></td><td style="width: 25.9457%; text-align: center;"><div style="text-align: center;">2-3 business days</div></td><td style="width: 25.487%;"><div style="text-align: center;">Free</div></td><td style="width: 26.454%;"><div style="text-align: center;">&#xA0;&#xA3;4.99</div></td></tr><tr><td style="width: 21.8674%;"><strong>Express Shipping</strong></td><td style="width: 25.9457%; text-align: center;">2-3 business days</td><td style="width: 25.487%;"><div style="text-align: center;">&#xA0;&#xA3;6.99</div></td><td style="width: 26.454%;"><div style="text-align: center;">&#xA3;6.99</div></td></tr></tbody></table><hr><p><span style="text-decoration: underline; font-size: 14px;"><strong><em>Please Note:</em></strong></span></p><ul><li><em>Please allow an additional 5 days for regional delivery.</em></li><li><em>The estimated delivery time is from the date the order has shipped, not necessarily the date of the order. All orders are usually shipped within 2 business days.<br></em></li><li><em>We are not responsible for any delay, late delivery or failure to deliver.</em></li><li><em>Business days do not include weekends or public holidays.</em></li><li><em>If you are worried no one will be home to accept your parcel, <em><a href="https://www.lovisa.com.au/pages/contact-us" style=" text-decoration: none;">contact</a></em> our Customer Care Team and we can request your parcel requires a signature or is delivered to your local Post Office.&#xA0;</em></li><li><em>There may be a delay of up to 2-5 business days during our peak periods.</em></li><li><em>Please note once your order has been placed online, we are unable to make amendments to product, customer, or delivery details. Alternatively, if you have any queries about placing an order or an order you have received, please <a href="https://www.lovisa.com.au/pages/contact-us" style=" text-decoration: none;">contact</a> our Customer Care team.</em>&#xA0;</li><li><em>Prices are shown in GBP.</em></li></ul><hr><p><span style="font-size: 14px;"><em>Lovisa ships to any address located within the UK.</em></span><span style="font-size: 14px;"><em><br></em></span></p>

What is your shipping policy?

Once your order has been placed and fulfilled, you’ll receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. You can either click the tracking number link or enter the number d

<p data-start="63" data-end="251" id="isPasted"><strong data-start="63" data-end="174">Once your order has been placed and fulfilled, you&#x2019;ll receive a confirmation email with your order details.</strong> This email will include a tracking number and a link to our tracking page.</p><p data-start="253" data-end="384">You can either click the tracking number link or enter the number directly on our tracking page to view your shipment&#x2019;s progress.</p><p data-start="386" data-end="562">Please note that tracking information may take up to 24 hours to become active in our system. If you don&#x2019;t see updates immediately, we recommend checking back a little later.</p><p data-start="564" data-end="650">If you need any further assistance, feel free to email our team&#x2014;we&#x2019;re happy to help!</p><table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);"><div data-empty="true" style="text-align: center;"><a href="https://www.lovisa.co.uk/pages/contact-us">GET IN TOUCH</a></div></td></tr></tbody></table>

How do I track my order?

Lost PackagesAt Lovisa, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please contact our Customer Support team with your order number, and we’ll do our best to assist you. Damaged PackagesWe u

<p data-start="112" data-end="350" id="isPasted"><strong data-start="112" data-end="129">Lost Packages</strong><br><br data-start="129" data-end="132">At Lovisa, we strive to ensure every order reaches you in perfect condition. If your order is lost during transit, please contact our Customer Support team with your order number, and we&#x2019;ll do our best to assist you.</p><p data-start="352" data-end="587"><strong data-start="352" data-end="372">Damaged Packages</strong><br><br data-start="372" data-end="375">We understand how disappointing it can be to receive a damaged package. In such cases, please report the issue to our Customer Care Team as soon as possible and include photos of the damaged items or packaging.</p><p data-start="589" data-end="694">We will review the information provided and, if necessary, arrange for a replacement or issue a refund.</p><table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);"><div data-empty="true" style="text-align: center;"><a href="https://www.lovisa.com/pages/faq?hcUrl=%252Fen-US%252Fcontact">GET IN TOUCH</a></div></td></tr></tbody></table>

What if my package gets lost or arrives damaged?

If your parcel has been returned to our warehouse it may mean there was an issue with delivering your parcel due to an insufficient shipping address or nobody home to accept the parcel. Our Customer Care Team will be in touch with you once the parcel

<p><span style="font-size: 16px;" id="isPasted">If your parcel has been returned to our warehouse it may mean there was an issue with delivering your parcel due to an insufficient shipping address or nobody home to accept the parcel. Our Customer Care Team will be in touch with you once the parcel has been returned to our warehouse, we&apos;ll attempt to re-ship your order to you or alternatively, issue a full refund.</span></p>

Do you offer free shipping?

If your order has not been dispatched, you may be able to change your delivery address. Please contact us via email as soon as possible with your order number and the new address.

<p>If your order has not been dispatched, you may be able to change your delivery address. Please contact us via email as soon as possible with your order number and the new address. &#xA0;</p>

I need to update my delivery address.

We want to hear from you. Let us know how we can help!

Lovisa UK

Shipping & Delivery

Can I cancel my order?

My item is faulty, what should I do?

I am missing an item from my order, what should I do?

Why haven’t I received my order confirmation email yet?

I've received the incorrect order!

My order was marked delivered but it’s not here.

Can I amend my order?

Why was I partially refunded?

Online Orders

Return & Exchange Policy

How do I make an online return?

When will I get my refund?

Can I return items in any store?

Can I return an item I purchased online in-store instead?

Are there any restrictions on returning earrings?

Can gift cards be returned or exchanged?

Returns & Exchanges

Do parents/guardians need to provide consent?

Kids Ear Piercing

When can I start to wear Lovisa jewellery in my new piercings?

What are the chances of infection?

Is it OK to change my earrings or take them out during the healing process?

When can I stop cleaning my ear piercings?

How long does it take for nose piercings to heal?

My newly pierced ears are painful and red, what should I do?

Piercing Aftercare

Where do you pierce on the ear?

Do I need to book an appointment?

Where will I be pierced in store?

Does it hurt?

What kind of identification is required to be pierced at Lovisa?

Do I need to fill out a consent form?

What is the minimum age to be pierced at Lovisa?

How old do I have to be to be pierced at Lovisa?

Can I get my ears pierced if I am pregnant?

What qualifications are required for ear piercers?

Piercing Process

What type of jewellery can I choose?

Is the jewellery used hypoallergenic?

Is the piercing station clean, safe and hazard free?

Why do you use the word "device", isn't it a piercing gun?

Diamond Piercings

Piercing Jewellery & Equipment

Piercing Studio

Is your jewellery waterproof?

What styles are best for sensitive skin?

How to care for your Lovisa Jewellery

Determining the best ring size

Earring Sizes

Necklace Sizes

Sterling Silver - Sterling Silver Gold & Rose Gold Plated

Surgical Steel

Titanium

Stainless Steel

Gold Plated Brass

Hypoallergenic Jewellery

Costume Jewellery

Learn about Lovisa's Metals

Pearls

Semi-Precious

Organic Materials

Learn about Lovisa's Materials

Can check if my gift card is expired?

I haven't received my E-Gift Card yet, what should I do?

My gift card is not working online?

Gift Cards

Our Products

What should I do if I did not receive a receipt for my in-store purchase?

Our Payment Options

How do I apply promo/discount codes?

My discount code isn't working, what should I do?

An automatic discount was not applied at checkout.

Payments & Checkout

How do I unsubscribe from your mailing list?

How do I change my account email address or password?

Accounts & Subscription

Account & Payments